Registration and use
How to register as an Avis Now user?
You must first download the Avis Now app from the App Store or Google Play, and then you can provide the necessary information and register your account. To use the service, you need to add a working payment card, and for renting a car, also a driver's license.
It only takes a few minutes to set up an account, and you're ready to go!
How to add a driver's license?
To add a driver's license, select "My profile" and "Upload a driver's license" from the menu. Follow the instructions, and the driver's license will be checked in a few minutes.
How to add/delete a payment card?
To add a payment card, select "My Account" and "Add/Edit Payment Card" from the menu. To check the performance of the payment card, we reserve 50 cents from it. The amount will be added to your Avis Now account and can be used as a prepayment for your next trip.
You can remove the card by selecting "Delete payment card" in the "My profile" application. Please note that the card can only be removed from the app if there are no debts in your account.
Before starting a trip, always check that you have selected the correct payment method. Once a trip has started, it cannot be changed later or billed using a different form of payment.
How to use the Avis Now application?
Open the Avis Now app and see all the available stations.
- To rent the car you need to make booking. Pick suitable rental station and time. Rental start and end point will be the same. Minimum rental period is 30 minutes and maximum 21 days. After that, press „Show available vehicles“. The price displayed is for the selected time period. Distance fee is calculated after ending the rental based on the kilometers driven. When you have selected a vehile, check all rental details and confirm the booking by pressing „Book and pay“. You can open vehicle doors 10 minutes before the booking time. Before starting to drive, check the vehicle for new damage. To end the trip, the car must be parked in the same rental station where you started the trip - each vehicle has its own designated parking place. When you have parked the car, leave the keys in the car and press "Finish rental". The car doors lock automatically. Finally, you can rate your Avis Now rental experience. If the car has any problems or needs cleaning, leave us a comment, and we will take care of it.
How old do you have to be to use Avis Now services?
You must be at least 21 years old to use the cars.
How do I add a promotional code?
You can add a promotional code under "My Account". If the app doesn't accept the promotional code, make sure the promo code hasn't expired and meets the requirements of the campaign and that there are no typos. If you're still unable to use the promo code, please email us a screenshot of the issue at firstname.lastname@example.org.
How to cancel reservation?
To cancel reservation, call our customer support +372 605 1144.
Reservation cancelation fee 3€ will be applied.
How to change or extend reservation?
To extend reservation, call our customer support +372 605 1144.
Where can I park the car?
To end the trip, the car must be parked in the same place where you started the trip - each vehicle has its own designated parking place. During the period of use of the car, the car may be parked where parking is permitted. Follow local traffic and parking regulations. In paid zones or in private car parks, the driver must pay for parking. If necessary, you can use the parking clock available in the car.
The car is running out of fuel. Where can I refuel?
Car refueling is free for you and can be done at the nearest Circle K station. You can find the fuel card under the sun visor in the car's cabin. Our customer support will hand fuel card PIN-code by calling them +372 605 1144. If you are not sure what fuel your car uses, each car will have a relevant sticker on the fuel cap.
I discovered that the car had been damaged. What to do?
If the damage is not marked with a sticker, take pictures of the damage and send them to email@example.com.
What should I do if I have a car accident?
Call our 24-hour support number +372 605 1144. Our team will provide you with further instructions.
I ended the ride in the app but accidentally kept the car key/fuel card or forgot my personal belongings in the car. How to behave?
Call our 24-hour support number +372 605 1144, and we will open the car doors remotely without you having to start a new trip.
What to do if the car is dirty?
Call our 24-hour support number +372 605 1144, and we will make sure that the vehicle is cleaned up as soon as possible.
Are the cars insured?
Yes, all our cars are insured.
Which cars are in the selection?
Toyota Corolla, Škoda Scala,Toyota Yaris Cross, BMW 1.series and Peugeot 308 models. All cars are new and well equipped.
Payment and fees
How is the service paid for/billed?
Payment for the services is made with a valid credit or debit card (Visa, MasterCard), which you have linked to your account in the application. To add a payment card, select "My Account" and "Add/Edit Payment Card" from the menu. To check the performance of the payment card, we reserve 50 cents from it. The amount will be added to your Avis Now account and can be used as a prepayment for your next trip. You can also add more than one card. After using the service, the system will automatically withdraw money from the account for the consumed service. An invoice for each trip is available to you under our Trip History app and will automatically be sent to your email address.
Pricing calculation is based on time and distance price. All the car prices are bought out here.
Financial liability and other costs related to the vehicle
|Deductible for the vehicle||up to 500 €|
|In the event of an accident under the influence of alcohol or drugs||up to the value of the car|
|Sharing an account with a third party||500 €|
|Lost keys||350 €|
|Dry cleaning fee (also applies if somebody has smoked in the car)||200 €|
|Traffic or parking fine handling fee||20 €|
|Careless driving||300 €|
|Driving under the influence of alcohol or drugs||2000 €|
|Penalty for theft of fuel||399 €|
|Fee for damage to tires (if repair is not possible)||60 €|
|Lost gate remote control||150 €|
|Cancellation fee||3 €|
|Not announcing the extension of the reservation||40€|